We want you to be satisfied with your order. This policy explains when items can be returned and how refunds are handled.
Eligible returns
- Items that arrive damaged, defective or different from what you ordered.
- Unused items in their original, unopened packaging, returned within 7 days of delivery.
Items we cannot take back
For hygiene and safety reasons the following cannot be returned once opened, worn or used: medical clothing that has been worn or washed, gloves, masks, dressings and other disposable supplies, sterile items with broken seals, and made-to-order items.
How to request a return
- Contact us through the contact page within the return period with your order number and reason.
- We will confirm whether the item is eligible and explain how to send it back.
Refunds
Once a returned item is received and checked, we will refund the item price to your original payment method or, for Cash on Delivery orders, by a method we agree with you. Original shipping charges are refunded only where the return is due to our error.
Exchanges
If you need a different size or colour, contact us and we will arrange an exchange where stock allows.